Finding insights from customer feedback
Text analytics can be utilized to resolve customer support cases, increase customer satisfaction, and boost sales via understanding customer pain points.
How text analytics can help your customer support
Faster resolution times
By categorizing support tickets or messages we can route these inquiries to correct departments and support teams.
Find improvement areas
By extracting and categorising text from surveys and feedback, you can identify pain points and areas of improvement.
Text analysis can identify emerging trends, patterns in customer behaviour. Therefore giving you possibility to proactively react into customer needs.
Categorize different issues in your customer feedback
Create different outcomes of the analysis
Create a job request in your existing systems
With enough data to support, we can create a job request for the service personnel.
Route the service request to correct people
Free up human support personnel to more complex or critical tasks.
Automatic answers to certain requests
Certain replies can be automated, leaving more complex tasks to human support personnel.
Do you want to get more out of your existing data?
Let's have a chat!